7-Eleven Considers Single-Employee Shift Operation

Japanese retail giant 7-Eleven is analyzing the feasibility of operating shifts with just one employee. This decision stems from a profit decline in the 2026 fiscal year, driven by rising labor costs and other factors.

Amid consistently increasing staffing expenses, the company is exploring ways to optimize business processes. While 7-Eleven previously experimented with a "fortified checkout" concept, it is now considering more radical measures.

The viability of this approach remains uncertain: modern 7-Eleven stores offer a wide range of services, including food preparation, cash and cashless transactions, and customer support. Experts doubt whether a single employee can manage these tasks efficiently.

7-Eleven’s decision could set a precedent for other retailers facing similar challenges. However, implementation would require significant logistical restructuring and the adoption of new automation technologies.