Privacy Policy
Personal data processing policy for v-help.ru (Russian Federal Law No. 152-FZ).
Effective date: May 26, 2026
This Policy explains how the V-Help website processes personal data. The Russian version prevails for users in Russia.
For users in the Russian Federation, the Russian version of this Policy is legally binding.
1. General
We process personal data in compliance with Russian law, including Federal Law No. 152-FZ.
This Policy applies to data received through the Site, contact forms, online chat, and related services.
We do not process special categories of personal data via the Site except where required by law.
3. Data controller
Controller: V-Help IT support service.
Address: 121205, Московская область, Технопарк «Сколково», Большой бульвар, 42, стр. 1, Инновационный центр «Сколково».
Privacy contact: info@v-help.ru. Phone: +7 (499) 842-39-67.
Legal entity details are provided upon request by email.
5. Purposes
We process data to:
- handle inquiries and service requests;
- perform contracts for IT services;
- provide support including online chat;
- improve the Site and analyze usage;
- ensure security;
- comply with applicable law.
6. Data categories
Depending on the service, we may process:
- name, phone, email;
- message content;
- service/tariff context from referral URLs;
- technical data (IP, cookies, browser, visit ID, page URLs);
- other data you voluntarily provide.
12. Your rights
Under Russian law you may:
- request information about processing;
- request correction, blocking, or deletion;
- withdraw consent;
- lodge a complaint with Roskomnadzor or a court.
13. Withdrawal
Send withdrawal requests to info@v-help.ru with subject "Withdrawal of consent".
We respond within 30 calendar days unless law requires otherwise.
16. Contact
Privacy inquiries: info@v-help.ru, +7 (499) 842-39-67.
Supervisory authority in Russia: Roskomnadzor — https://rkn.gov.ru.