How Agentic AI is Transforming Global Healthcare: Experience and Results

According to KPMG, over two-thirds of healthcare organizations have already integrated agentic artificial intelligence into their workflows. The technology is used to automate back-office operations, interact with medical teams, and even triage patients, reducing cognitive load on physicians and improving service quality.

Previously, digitalization in healthcare failed to meet expectations: electronic health records and telemedicine services often complicated staff workflows instead of simplifying them. Agentic AI differs from traditional solutions by its ability to independently process complex scenarios, make decisions, and adapt to new tasks without rigid constraints.

At New York’s Hospital for Special Surgery (HSS), agentic AI has already proven its effectiveness. For instance, processing insurance claims, which previously took weeks and required external contractors, is now handled entirely by AI. Over nine months of implementation, the technology reduced appeal review time from 45 minutes to five, while success rates increased from 65% to 100%. The AI now processes approximately 1,100 claims monthly, allowing the hospital to eliminate external services.