Respond.io is a platform for managing customer communications via messengers using AI agents. It automates request handling, lead qualification, and sales for B2C companies.

Which channels does Respond.io support?

The platform integrates with WhatsApp, Instagram, TikTok, Messenger, Telegram, WeChat, voice calls, and web chats. It supports both manual and automated responses.

Why is Respond.io resilient to competition from ChatGPT?

Respond.io uses a volume-based pricing model rather than per-seat licensing, allowing scalability regardless of AI adoption levels. Additionally, accumulated data enhances AI agent performance, creating a competitive moat.

What are the company’s plans after securing funding?

Respond.io aims to enter European and North American markets through organic growth and acquisitions, prioritizing technology solutions and teams with established customer bases.

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Artificial intelligence

Malaysian AI Messenger Respond.io Raises 4,6 млрд ₽, Plans Acquisitions

June 16, 2026

Photo: TechCrunch

Quick answer

Respond.io, a platform for managing customer chats with AI agents, has raised 4,6 млрд ₽ in a Series B round.

Malaysian startup Respond.io, specializing in an AI-powered platform for managing customer communications, has closed a 4,6 млрд ₽ Series B funding round. The round was led by Camber Partners, with participation from Endeavor Catalyst and existing investors. In 2022, the company raised 507,1 млн ₽ in a Series A round.

Respond.io processes approximately 2 billion messages quarterly and serves mid-sized and large B2C companies in sectors such as healthcare, automotive, retail, education, and tourism. The platform integrates with popular messengers, including WhatsApp, Instagram, TikTok, and Telegram, and also supports voice calls and web chats. AI agents automatically handle inquiries, qualify leads, and close deals without human intervention.

Founder and CEO Gerrardo Salandria noted that the company is not concerned about competition from general-purpose AI tools like ChatGPT. Respond.io’s monetization model is based on message volume rather than the number of seats, making it resilient to shifts in manual labor usage. Furthermore, accumulated data improves AI agent quality, creating a "flywheel effect."

Currently, 80% of the company’s revenue comes from the Asia-Pacific, Latin America, the Middle East, and Africa, but Europe and North America are showing the fastest growth. Salandria expects these regions to become Respond.io’s largest markets within 2–3 years. The new funds will be used for team expansion, organic growth, and strategic acquisitions—both of technology solutions and teams with ready-made customer bases.

* Facebook, Instagram, WhatsApp, and other Meta services are owned by Meta Platforms Inc., whose activities are recognized as extremist and banned in the Russian Federation.

Common questions

What is Respond.io?: Respond.io is a platform for managing customer communications via messengers using AI agents. It automates request handling, lead qualification, and sales for B2C companies.
Which channels does Respond.io support?: The platform integrates with WhatsApp, Instagram, TikTok, Messenger, Telegram, WeChat, voice calls, and web chats. It supports both manual and automated responses.
Why is Respond.io resilient to competition from ChatGPT?: Respond.io uses a volume-based pricing model rather than per-seat licensing, allowing scalability regardless of AI adoption levels. Additionally, accumulated data enhances AI agent performance, creating a competitive moat.
What are the company’s plans after securing funding?: Respond.io aims to enter European and North American markets through organic growth and acquisitions, prioritizing technology solutions and teams with established customer bases.

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