Why is OnePlus offering vouchers instead of warranty repairs?

The company claims some devices and accessories have reached 'end-of-life' or are no longer in stock. However, users argue the vouchers are impractical due to strict usage limitations.

Which devices are affected by the warranty issues?

Users report problems with replacements for the OnePlus Buds Pro 2 wireless earbuds and the 120W charging device, both of which failed within the warranty period.

What actions are dissatisfied users planning to take?

One customer intends to file a complaint with the European Consumer Centre (ECC) over the refusal to honor warranty obligations, which could result in significant fines for the company.

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Hardware

OnePlus Refuses EU Warranties, Offering Useless Vouchers Instead

July 6, 2026

Photo: Android Authority

Quick answer

OnePlus is violating EU warranty obligations by offering 100-euro vouchers instead of repairs or replacements for defective devices, leaving customers without recourse.

OnePlus users across Europe are facing an unexpected issue: the company is refusing to honor its two-year warranty obligations, as required by EU law. Instead of repairing or replacing faulty devices, customers are being offered 100-euro vouchers that are nearly impossible to use. This practice has sparked widespread dissatisfaction among brand loyalists.

Cases of warranty denials have affected both accessories and core devices. For instance, one user sought a replacement for their defective OnePlus Buds Pro 2 wireless earbuds, while another requested a replacement for a faulty 120W charging device. In both instances, OnePlus cited either stock unavailability or 'end-of-life' status for the products, offering vouchers instead. However, these vouchers come with severe restrictions: they cannot be used in physical stores, cannot be combined with other promotions, and expire after just one month.

The situation is further complicated by OnePlus's apparent withdrawal from the European market, redirecting users toward products from its parent company, OPPO. Stock reductions are also observed in the U.S. and U.K., with new models like the Nord 6 and Pad 4 being launched exclusively in India and China. Additionally, rumors suggest OnePlus may abandon its OxygenOS interface in favor of OPPO's software, potentially erasing the brand's distinct identity.

Unsatisfied customers are not backing down. One affected user has announced plans to file an official complaint with the European Consumer Centre (ECC). If violations are confirmed, the company could face substantial fines. Another customer outright rejected the voucher, demanding full compliance with warranty obligations.

Common questions

Why is OnePlus offering vouchers instead of warranty repairs?: The company claims some devices and accessories have reached 'end-of-life' or are no longer in stock. However, users argue the vouchers are impractical due to strict usage limitations.
Which devices are affected by the warranty issues?: Users report problems with replacements for the OnePlus Buds Pro 2 wireless earbuds and the 120W charging device, both of which failed within the warranty period.
What actions are dissatisfied users planning to take?: One customer intends to file a complaint with the European Consumer Centre (ECC) over the refusal to honor warranty obligations, which could result in significant fines for the company.

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