Google User Faces 17-Year-Old Account Lockout Due to System Error

Google One user Gary Rosenbaum reported serious access issues with his personal account, which he has been using for 17 years. According to him, the system erroneously applied the DISABLED_BY_ADMIN_POLICY policy, intended for managed enterprise or educational accounts. As a result, Rosenbaum lost the ability to use voice input in Android Auto, view Gemini chat history, and perform basic settings in Google Home.

The problem arose at the beginning of the month and remains unresolved despite numerous appeals to Google support. The user notes that he was redirected between different departments—from the Google One team to hardware specialists—but none could help. Moreover, some support recommendations were impossible to implement due to account restrictions.

The situation is complicated by Rosenbaum actively using Gemini to organize workflows, especially during a period of increased workload related to caring for a loved one. Losing access to chat history and personal data creates additional challenges. The user has even filed official complaints with several U.S. regulatory bodies, including the Consumer Financial Protection Bureau and the Florida Attorney General’s Office.

Representatives from Android Authority contacted Google for clarification, but the company has not yet provided an official comment. While such cases currently appear isolated, the issue raises questions about the reliability of account management systems and the quality of technical support.