CyberAgent's Bonus Exchange Service Halts Operations Due to Cyberattack
Photo: ITmedia
Quick answer
Japanese bonus point exchange service DotMoney, operated by CyberAgent, suspended operations due to unauthorized access. Recovery is expected in a month, but user funds remain safe.
Japanese company CyberAgent announced the temporary suspension of its DotMoney bonus point exchange service. The shutdown follows a cyberattack detected on June 8, with all platform functions disabled to prevent further threats.
Initial estimates suggest recovery will take about a month. The company assured users that bonus points in the exchange process at the time of the attack will not be lost. The investigation into the incident is ongoing, but details about the attack's nature remain undisclosed.
DotMoney enables users to exchange bonus points from various loyalty programs into a unified currency. Widely used in Japan, its suspension may impact a large number of customers. CyberAgent advises users to monitor official updates for the latest information.
Common questions
- What happened to the DotMoney service?
- DotMoney, owned by CyberAgent, was temporarily shut down due to unauthorized access. Operations were suspended on June 8, with recovery expected in about a month.
- Were user funds affected?
- CyberAgent confirmed that bonus points in the exchange process were not lost and will be preserved. The company is taking measures to protect user data.
- When will the service be restored?
- Full restoration of DotMoney is expected in about a month after the incident. Exact timelines will be updated as the investigation progresses.
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