Data Leak Affects 70K Customers Due to Sagawa Express System Failure
Photo: ITmedia
Quick answer
Japanese logistics firm Sagawa Express leaked personal data of 70,000 customers due to a misconfiguration in its 'Smart Club' notification system during recovery operations.
Japan’s logistics giant Sagawa Express has reported a significant personal data leak affecting approximately 70,000 customers. The incident occurred in the notification system of the 'Smart Club' service, designed for shipment tracking.
The failure arose during recovery operations following a prior technical outage. Due to a misconfiguration, some delivery notification emails included the names and email addresses of other users. The company emphasized that the incident was unrelated to a cyberattack or external interference.
Sagawa Express representatives have apologized to affected users and assured measures are being taken to prevent similar incidents in the future. The exact causes and full impact of the error are still under investigation.
Common questions
- What data was exposed in the Sagawa Express leak?
- The leaked emails contained other customers' names and email addresses. The company has not specified if additional data was compromised.
- Was the leak caused by a cyberattack?
- No, Sagawa Express stated the incident resulted from an employee error during system recovery, not unauthorized access.
- How many customers were affected by the leak?
- Preliminary reports indicate up to 70,000 'Smart Club' service users may have been impacted.
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