Over 20,000 Instagram* Accounts Hacked via Meta* AI Support

Meta* has revealed details of a cyberattack that resulted in hackers gaining control of over 20,000 Instagram* accounts. According to an official statement, the attack was made possible by a vulnerability in the AI support system used to automate user request processing.

Cybercriminals exploited the password reset mechanism by sending fake requests through Meta*’s chatbot. This allowed them to bypass multi-factor authentication and gain full access to user accounts. The company noted that the incident affected users across multiple regions, though specific geographic data was not disclosed.

Meta* representatives confirmed that the vulnerability has been patched, and affected users have been notified with recovery instructions. As an additional security measure, enabling two-factor authentication and regularly updating passwords is recommended. Cybersecurity experts warn that such attacks are becoming more common as AI is increasingly integrated into customer service systems.