Artificial intelligenceMassMutual: How a Flexible AI Strategy Delivered a 30% Productivity Boost
U.S. insurance company MassMutual revamped its artificial intelligence adoption approach by abandoning long-term vendor contracts. Instead, the firm built an infrastructure enabling rapid AI model switching in response to market shifts. This strategy has already yielded tangible results: developer productivity surged by 30%, while contact center query processing time dropped from 10 minutes to one, reducing costs from dollars to cents. The core principle of this strategy is maintaining flexibility and focusing on real business challenges.
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